Console

Centralise, automate and measure your customer care and communications in a single powerful platform.

Main advantages of HiJiffy’s Console :

• Manage and reply to conversations

Streamline messages from all your communication channels into a unified inbox. Assign agents, add notes and tags to user profiles of your guests, and remove language barriers thanks to automatic translations.

• Centralize ticketing system :

Keep a clear overview of all conversations with guests. Navigate through status tabs to track ticket progression, manage them with one click, and reply directly to messages.

• Analyze results and metrics : 

Access reports and metrics easily to see how the solution is helping you manage guest queries. Use actionable insights to improve your customer care, optimise your teamwork and boost productivity.

Characteristics

Console Features :

• Unified omnichannel inbox
• Performance reports
• Assigning agents
• User profile customisation
• Clear inbox tabs navigation
• Canned responses
• Integrated centralised ticketing system
• Individual agent metrics
• Sentiment analysis
• Inbox messages prioritisation
• Automated translations
• Conversation filters
• Set a schedule by property
• Prompts for FAQ answers improvement