Pre-Stay Phase

Increasing your direct bookings has never been so easy 

HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries throughout the pre-stay phase.

Main advantages of HiJiffy’s Online Booking Assistant 

• Omnichannel solution

The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview of guests’ enquiries.

• Quick to install and easy to use

We take care of your setup and deliver a ready-to-use solution from day one. Our user-friendly back office is designed for you to navigate easily through conversations with your guest in your preferred language.

• Customise your communication

Make it yours. HiJiffy’s solution adapts to your sales flow. Provide a simple yet sophisticated way to enhance the guest journey. Personalise the image of the website widget to fit your guidelines and provide a seamless brand experience.

Characteristics

• Direct Booking AI agent: An artificially intelligent virtual assistant that guides users through the booking request.
• AI specialised in hospitality FAQs: Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
• Streamlined inbox for all your channels: Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
• Behavioral Marketing Campaigns: Push personalized messages on the website according to the specific page the user is visiting.
• Smooth handover to human agents: When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
• Interface personalization: Customize the chatbot interface accordingly to your hotel’s brand guidelines.
• Email to Chatbot Automation: Automate your email point of contact by offering a chatbot solution to solve their queries instantly.
• Click to Call: Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
• Price comparison: Activate the possibility to display the price comparison range of your rooms across various different platforms.
• Request a quote: Travellers can request a personalised quote for their stay.
• CSAT score metrics: Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.