LoungeUp Enterprise

① Manage your customer data

All your guest data, organised and stored in enriched and visual guest files

• Guest identity, photo, social accounts
• Stay history
• Conversation history
• Review history
• Areas of interest
• Advanced, recordable and exportable searches.

② Send effective newsletters

Stay in touch after the stay. Build guest loyalty.

• Create customised emailings
• Take advantage of ultra-targeted segmentation
• Celebrate the anniversaries of your guests’ stays
• Create all your campaigns in as many languages as you want.

③ Guest Portal

Make your services and tourist recommendations readily accessible to guests.

• All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
• A chat tool to quickly answer questions
• Your partner recommendations
• Press, weather, flight information…

④ A messaging hub to easily interact with your customers

Centralise all your communication channels onto one screen. Optimise your teams’ reactivity.

• Improve your productivity
• Optimize the management of customer requests
• Reduce your response time

⑤ Personalised emails

Simplify and improve your guests’ experience.

• Upsell during the pre-stay period (on average €10 per guest)
• Online check-in before arrival
• Post-stay satisfaction questionnaire.

⑥ Exchange via sms simply

The simplest way to communicate with your guests

• Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
• Or manual text messages (answer a question, late arrival, taxi booking..)

⑦ Be available on WhatsApp

The world’s most used messaging application to be enjoyed by your guests

• Send informative messages (photos, files, links, …) to your WhatsApp-using guests
• Enjoy the freedom of no character limit
• Offer your guests instant support.

⑧ Opening the guest’s room with their smartphone

Remove all the problems that come with physical passes

• Reduce check-in time: the guest retrieves their key autonomously on their smartphone
• Facilitate access to the room
• Automate key management: the guest receives an automatic message with the link to retrieve their key
• Facilitate late arrival.

⑨ Monitor performances

Monitor your return on investment in real time

• Your additional revenue generated
• The number of users on your app
• Your guests’ preferred content
• Email response rate
• Text message response rate.